When I started my real estate company in 2002, I wanted to ensure that I could provide high levels of customer service and in-depth knowledge of the real estate market. I realized at the time that the Internet would be a big part of this. I also realized that I couldn’t do it alone. So, one-by-one, I started to recruit from among Florida’s most-talented realtors. Each of them became “a part of the team”.
It’s almost eight years later, now, and my company has grown into one of the most-recognizable and most-successful real estate brokerages anywhere. We have 25 realtors supporting our customers. We plan to add as many as 50 new realtors in 2008, which is surprising to some people given the recent real estate market conditions. It may be more surprising to you to know that 2007 was our best year for sales, ever. We sold more in 2007 than during Miami’s condo boom. The reason for this success is the approach that we have taken with our customers, one that has resulted in high customer loyalty and increased sales. We’ve taken everything that we have learned in the past eight years and have developed the foundation for our sales strategy, branded TeamZilbert.
On January 1st, 2008 we are rebranding ourselves as TeamZilbert, a brand on www.Zilbert.com that emphasizes the effective ways that we work with our clients and eachother. Here is what this really means to our customers:
- Clients and prospects that contact us will be able reach us any day, any time, live
- Our customers can speak to us in whichever languages they want, including English, French, Spanish, Italian, German, Portuguese, Arabic, Hebrew, Hungarian, Russian
- Our customers that correspond to us via E-mail and the web will normally receive instant responses, but never a delay of more than 30 minutes
- Each member of TeamZilbert will have five or more backup realtors, so in the event that one realtor is not available, a backup realtor is instantly made available. This will be especially-important when we have properties for sale and receive last-minute requests to see our listed properties.
- When our firm lists a new property, the property is put into the hands of every member of TeamZilbert. This allows us to instantly multiply our effectiveness, since each individual realtor will be reaching out to his or her customer base, potentially putting a property in front of hundreds and thousands of people. It’s like our own internal network.
- Our sellers will get INSTANT notification, online, when their properties are scheduled to be shown, plus instant feedback after their property has been shown
- When we work with buyers, they will get real-time online property previews, including virtual tours, photo brochure and comparable sales data. We want to empower our customers to learn and research. Then, when they are ready to visit properties they can optimize their time and not waste time looking at properties that are not relevant. And, when our buyer clients have questions, they will be able to reach us instantly. Any day. Any time.
- Every customer of TeamZilbert will have direct access to Mark Zilbert, the managing broker of Zilbert Realty Group for any reason and at any time
- Every member of TeamZilbert interfaces with scores of brokers from other companies. This is another way that we network. This helps us find properties for our clients and buyer for our properties.
We have developed and implemented innovative technologies that enable us to offer TeamZilbert to our clients. The technology drives our sales program, but it’s our people, real people, that make it work.
Try TeamZilbert the next time you buy or sell a property, and you will be overly-impressed with how we do things. If you are a realtor looking for a change, contact us to learn about we can change your life.
